These days, with so much competition in the banking and mortgages industry, the one differentiating factor is customer service. How a company and its representatives conduct themselves, are upfront with their customers, and the ability to provide a human touch, makes companies stand out. I would like to take this moment to thank Northwood Mortgage, and specicially the agent with whom we dealt, for the incredible end-to-end service that we received. Our family was turned down for a mortgage from a traditional lender, despite our 100% perfect credit record in which I never paid any debts late, and my long history of employment at one company. Turns out, my wife’s self-employment status did not sit well with a big bank, despite the fact that we had a mortgage with them for the past eight years without issues. So we turned to Northwood, and immediately, I saw the difference in how a stuffy bank treats its customers and how Northwood conducted their business. Right off the bat, Northwood called me within 24 hours of my making contact, and continued to call me to establish contact. I explained to the agent my circumstances and we set up a meeting. Northwood has great hours for us working people. She stayed well after her office closed, in order to gather information and answer my questions. She was patient and was able to address my inquiries despite it being late into the evening. Northwood recommended a product and without pressure, showed me the benefit to my family in applying for that product. She also talked about other options available. She kept me abreast of status constantly during the application process, and despite a family tragedy that occurred to which I had to attend at that time, she continued to call and provide updates and expressed heartfelt concern for our situation and passed along her best wishes (when I explained the same situation to the bank, they didn’t even bother expessing sympathies. She guided us through the rest of the application process and made herself always available, in a friendly manner. She made us feel like valued customers and people, rather than simply a number. Her people skills are very good, as is her sincerity and professionalism. My wife was very impressed with the agent as a person, and her ability to listen to the customer’s questions and address them directly.
In the end, my wife and I got exactly the product we were looking for, and more (this product literally met a number of our needs, some of which I didn't even know we had!) We obvoiusly saved money and now have some financial flexibility going forward. We are absolutely ecstatic.
Would I recommend Northwood Mortgage? I certainly would, without hesitation. I have heard about Northwood Mortgage on the radio for years, but now I know why they are so well regarded. Please put me down as another satisfied customer and certainly I would recommend anyone to contact Northwood Mortgage rather than simply going to your bank. You will be impressed by your experience - I guarantee it!