“Thank you so much for the time and effort you have taken to ensure the financial well-being for our family. We have been witness to the pride and dedication you show in your work first-hand; a rare quality it seems in client service these days! It’s safe to say you can consider us clients for life! Thanks again,”
“On behalf of myself and my family, I would like to thank you for all of your hard work and support. You are a miracle worker-that’s for sure. The peace of mind that I have knowing that my family is protected, cannot be expressed in words.”
“It was a pleasure doing business with you. You were so informative and a joy to deal with. When our other mortgage is up for renewal we will definately send the business your way. You made this, otherwise stressful undertaking an absolute delight. Thank you from the bottom of our hearts, we feel like family.”
Hello there
My husband and I just wanted to send a big thank you to Alexandra! We thank you so much for helping us secure a mortgage. Your kind and very professional at what you do! You have shown us that you truly do care about your clients, which is why we came back to you for another mortgage..
We will recommend you to friends and family who are looking for a mortgage.
Thank you for your wonderful service!
God Bless!
I am happy to report we signed the documents yesterday with your lawyer. While they are still waiting for the funds to be released from National Bank, we have signed everything with the hopes that they will be released today and we can close today. If not today, tomorrow works too.
We plan on spending this weekend up at our new home away from home. It is going to be great.
Thank you again for everything. We will be recommending you to all our friends and family. Let me know if there is a website where we can post our recommendations as well.
In the coming months we (sherry) is expecting to receive what we consider to be a large sum of money and we will really appreciate your help (or recommendation) on how best to use the funds (debt payment etc). If this is something you can assist with, great. If not, maybe you can recommend someone who can.
Have a fabulous day!
“Buying your first home can be an exciting, but overwhelming experience. Having professional and reliable support can make the process much easier. Having Mark as our mortgage agent was and still continues to be a very positive experience. Mark proved himself to be responsible, supportive, and reassuring during such a stressful time. He still today shows himself to be personable and accommodating. The rapport we have developed with your agent shows his caring and reliable character. Together his hard working constitution and his friendly manner have made him someone we would definitely recommend to others. When looking for a mortgage agent, Mark Bignell is someone you can trust implicitly to make the process of buying a home a happy, stress free one.”
“The people at Northwood are very friendly and they gave us prompt efficient service. Everything was upfront with no surprises. S.A was a pleasure to deal with. We will gladly recommend this mortgage company to anyone seeking a mortgage.”
“I want to send this email to let you know that I am very pleased with the service that I am getting from your company, from the moment in which I contacted Northwood. Your agent has been extremely helpful. He has been always available to answer all my questions in a timely way, and his professional advice has been accurate and effective. Thank you very much,”
“To Whom It May Concern: My husband and I are in our mid 40’s and putting two kids through university so in order to improve our cash flow we decided to get some advice on what to do as we had refinanced 4 years ago. I called Northwood Mortgage and spoke to an agent, briefed him on the situation and what our goals were and he then came to our home a few days later with a few ideas for us to best fir our needs. I found him extremely helpful in letting us SEE how we could meet our goal in an effective manner and also in a feasible one. He researched all the options that would be available to us leaving us satisfied with the option we chose. We never felt pushed or uncomfortable with our decision and I know that he won’t be one of these brokers who closes the deal and gets lost; I know he will follow us through and will be available for our questions down the road. I highly recommend him for his extensive knowledge and excellent customer service.”
These days, with so much competition in the banking and mortgages industry, the one differentiating factor is customer service. How a company and its representatives conduct themselves, are upfront with their customers, and the ability to provide a human touch, makes companies stand out. I would like to take this moment to thank Northwood Mortgage, and specicially the agent with whom we dealt, for the incredible end-to-end service that we received.
Our family was turned down for a mortgage from a traditional lender, despite our 100% perfect credit record in which I never paid any debts late, and my long history of employment at one company. Turns out, my wife’s self-employment status did not sit well with a big bank, despite the fact that we had a mortgage with them for the past eight years without issues. So we turned to Northwood, and immediately, I saw the difference in how a stuffy bank treats its customers and how Northwood conducted their business. Right off the bat, Northwood called me within 24 hours of my making contact, and continued to call me to establish contact.I explained to the agent my circumstances and we set up a meeting. Northwood has great hours for us working people. She stayed well after her office closed, in order to gather information and answer my questions. She was patient and was able to address my inquiries despite it being late into the evening. Northwood recommended a product and without pressure, showed me the benefit to my family in applying for that product. She also talked about other options available.
She kept me abreast of status constantly during the application process, and despite a family tragedy that occurred to which I had to attend at that time, she continued to call and provide updates and expressed heartfelt concern for our situation and passed along her best wishes (when I explained the same situation to the bank, they didn’t even bother expessing sympathies. She guided us through the rest of the application process and made herself always available, in a friendly manner. She made us feel like valued customers and people, rather than simply a number. Her people skills are very good, as is her sincerity and professionalism. My wife was very impressed with the agent as a person, and her ability to listen to the customer’s questions and address them directly.
In the end, my wife and I got exactly the product we were looking for, and more (this product literally met a number of our needs, some of which I didn’t even know we had!) We obvoiusly saved money and now have some financial flexibility going forward. We are absolutely ecstatic.
Would I recommend Northwood Mortgage? I certainly would, without hesitation. I have heard about Northwood Mortgage on the radio for years, but now I know why they are so well regarded. Please put me down as another satisfied customer and certainly I would recommend anyone to contact Northwood Mortgage rather than simply going to your bank. You will be impressed by your experience – I guarantee it!
